Expectation Management

Everyone thought that the meeting was a success.

All parties went about their ways and began working on the project.

When the status update meeting happened in two weeks, there was a lot of frustration about how different parts of the project were progressing.

Hard feelings, frustration and disappointment ensued.

Seems no one was clear on the expectation of the project, they all just assumed that the other understood what was priority.


Unfortunately, this scene plays out in workplaces across America.

The tasks are assigned, people and resources are allocated and a flurry of activity commences, but the expectation of why, what and how are many times left to interpretation of all the parties involved.

To avoid this common mis-understanding it is critical for you, the leader, to share your expectation for each project and task in a written form. Reinforce that expectation verbally, but always have it available for the team to reference as they progress.

Detail the following:

  • what the sequencing of the project is,
  • who is accountable for each task,
  • what successful completion of each task looks like,
  • and the metrics used to determine project success.

When we are explicit in sharing our expectation with the team, we remove the potential for mis-understanding and increase the efficiency of every part of the project.

Start your next project with clear expectation and enjoy the streamlined success that comes your way.